We had a couple BIG stumps (like 4 feet across) we needed ground down, and several large rounds of wood that had been cut from them several years ago, laying around in our yard that we wanted moved closer to our fire pit area, on the other side of our yard... I got a fair bid from Brian, and his crew was out at our place on Camano Island, 4 days later... Everything was great when I got home from work, except some of the rounds were not exactly moved to the area we requested... Brian came out himself the next day, and made sure everything was moved to the correct location... We also had 9 or 10 much smaller stumps that I had just planned on cutting up and removing myself, that Brian offered to take care of for a super reasonable rate, since he was already on site... Heck yes, less work for me !!! Our next door neighbor came over at the spur of the moment, and asked him if he would be willing to grind down a stump in her back yard, since he was right there... He of course obliged her, and gave her a great rate as well... You just don't see great customer service like this anymore, sadly... I would highly recommend Brian and his company to anyone...